FAQs
Frequently Asked Questions
How long until I receive my order?
For Coral, orders can only be placed during a set ordering period. Once the ordering window closes, all orders are printed together. Production typically takes about 2 weeks from the close date.
What are your shipping policies?
We normally deliver items to your school office. Once they are delivered to the office, we mark the order complete which will send you a notification via email. Alternatively, we do offer shipping. If you choose to have your items shipped, you will receive a tracking number in that completed email.
Can I cancel or return items?
We can cancel order that have not been started. Alternatively, you can return items for a refund that are not washed, worn, and are still in new condition.
There is a problem with my order. What should I do?
Please contact us by email or phone. We are ready to help solve the issue. We quality check every item that leaves the shop, but sometimes things do get by. We are happy to replace any damaged or misprinted items.
How will I know when my order is completed? Will I get tracking info?
All orders will automatically generate an email when the order is complete. Inside that email you will receive a tracking number or know to pick up your item from the school office. Sometimes our emails do go to spam, so please check there as well.
